Frequently Asked Questions
Everything you need to know about shopping with The Getty Museum Store.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for museum store items?
We accept returns within 30 days of purchase for a full refund, provided the items are in their original, unused condition. Please note that custom prints and clearance items are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
Are the proceeds from my purchase used to support the museum?
Yes, every purchase made at the Getty Museum Store directly supports the Getty's mission to exhibit, conserve, and understand the world's artistic legacy.
How can I ensure the quality of art reproductions?
Our art reproductions and prints are produced using high-quality archival materials and color-matching techniques to ensure they remain as faithful to the original masterpiece as possible.
Do Getty members receive a discount on store purchases?
Yes, active Getty members receive a 10% discount on most items. Simply log into your member account before checking out to see the discounted pricing.